Kindness is Contagious: Lead with Character First
Walking into a movie theater or convenience store may seem like an ordinary experience, but sometimes, these simple moments offer profound lessons. Recently, I visited Harkins Theaters in Phoenix with my family.
At the entrance, I noticed the ticket taker wearing a button that read, “Kindness is contagious.” Its message was emphasized with the letters “US” highlighted inside the heart symbol, symbolizing that kindness starts with all of us.
Curious, I spoke with a manager who also wore the button and explained that the theater introduced this kindness initiative just two months ago. Since then, they've noticed a remarkable shift—customers are kinder to the staff and one another.
Although there aren’t statistics to share, the manager said that the change in atmosphere was undeniable. This simple reminder of kindness set the tone for a more positive environment.
Similarly, Kwik Trip convenience stores display character-building messages like empathy, care, and teamwork near their facilities. These small yet meaningful gestures influence customer behavior, encouraging them to be their best selves.
These efforts highlight an essential truth: when character skills and habits like kindness and empathy take center stage, everyone benefits.
Now, it’s your turn to take action. Start your journey toward character-driven leadership today. Download the Foreword and Chapter 1 of my new book, Coach-Ability and The Tricycle Effect, for FREE here. Let’s develop kindness, empathy, and other character skills in our habits and form the foundation of leadership in how we lead and live.
Trike On!
Coach Dane
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