Wednesday, April 25, 2018

Are You My Lindsey?

Are You My Lindsey?

Do You have a Lindsey?

Do You Know a Lindsey

Are You My Lindsey?

I asked those questions recently during a telephone conversation I was having with a vendor. It was pretty obvious that the vendor was a really, really good Administrative Assistant. I could even hear her smiling across the phone.  So I asked her if she was a Lindsey. She kind of chuckled and then she asked me “what do you mean by Lindsey?”

So I began to tell her the story of the Lindsey that came into my life when I played a pretty important role as a US Air Force Chief of Maintenance for Information Technologies for the entire country of Turkey back in the 1980s.

In our information group we had several directors:  operations, maintenance, plans & programs, engineering, etc. Each of our directors, and I was one of them, was required to go out and visit their troops and people at least once every quarter. I chose to go as often as I could, and because I had almost two dozen sites to visit I had to spend more time traveling to the sites and away from my headquarters where my office was located, and my family.  

So in the course of my travels, by the time I finished rotating to all the sites it was already almost time to start rotating back from the beginning again.  It was never ending, but I loved being out and about with me people! 

Needless to say, that left me very little time when I returned home to catch up on my “inbox” at home or visit my own staff at the headquarters, where I had 50 people that supported all our remote sites and customers.

You can imagine that if I was out for a week or two away from our headquarters, and from my staff, probably the inbox got pretty stacked up and backlogged. And that's exactly what should have happened every time when I returned home after going out on visits.  When I first started going out on visits, I was very worried that my inbox would be overwhelming when I returned.  Later I learned that was never going to be a concern for me.

There was a big difference between me as a director and any of the other directors. That big difference was that I had a Lindsey. Lindsey was my administrative assistant and a staff sergeant.  She was also a redhead and was a very “get things done” kind of person.  She was an excellent office assistant and very good with administrative duties.

So many times when I would return home, after a couple of weeks out with my people, I would  expect to see all kinds of mail in my inbox. However generally the inbox was pretty much empty or else minimal mail was stacked up in it. 

At first, I just thought that there must not be a lot of things going on, but in the course of a couple of days to a week after I returned each time from my travels, I noticed what was really happening. 

Lindsey would hold all the mail in her desk drawer and only feed me the mail that was prioritized as really important.  Then over the course of the next couple of days to a week, she would eventually feed me the rest of my mail until all that remained were a couple of insignificant mail pieces in my inbox.  

So, my Lindsey did several things for me:

  1. Acted as a gatekeeper and boundary manager for my professional life.
  2. Prioritized the"important from the unimportant" in my life, allowing me to focus on the really important!
  3. She wrote letters for me, as me...and then gave them to me with no concern that I might write them all over again or throw them away.  She learned my “voice,” and became very adept at writing like it was me.  I generally could just simply sign the letters she had already drafted and out the door they went.  This was an art in learn my voice...and she was very good at it.
  4. By doing all that she did (which was not part of her job description), Lindsey allowed me to be… be “me” and spend quality time with my people and my family.

I would come back home and instead of getting inundated with work piled up high in my inbox, where I might have to stay up till midnight or more for several days or maybe even weeks to catch up, I could visit my workcenters and go home to be with my family.  Lindsey’s actions and thoughtfulness were priceless.  She definitely went above and beyond!

This was not at all like the other directors who often times, when they got home from a road trip, would spend an inordinate amount of time in their offices racing to “whittle” down their inboxes and catch up.

On occasion, I would go home and spend the time with my family, and on the way out of the base, I would look through the open windows and see the other directors at their desks working overtime in their offices.  They did not have a “Lindsey.”
It took me a while before I realized that my Chief and Lindsey, together, teamed up to help me organize a much more effective and efficient life by prioritizing and also by guarding information that didn't need to come to me or distract me.  They were my boundaries and my protectors if you will.

Because of them, I had a better quality of life with my family, the people in my organization, and personally. I am still heavily indebted and grateful to the Chief and Lindsey for having enabled me to focus on the really important things in life….my people (their people too) and my family ... and definitely NOT my inbox.

How about you? Do you have a Lindsey in your life?  If you do, please make sure you take good care of them and let them know you are grateful and appreciative in everything they do.  If you don’t have a Lindsey, keep a lookout….there is always a Lindsey waiting to be found.  In fact a Lindsey most likely is looking for you right now.

I think we all need a Lindsey in our lives and I have been so blessed over the last 10 years or so to have had another Lindsey in my life at Deutsch’s Gym and here at DCS Netlink.

On this special day... Administrative Professionals' Day 2018, I am dedicating this month’s blog to another very important Lindsey in my General Manager at DCS Netlink (IT Company).  

Thank you Kerrie for all you have done and continue to do to make life rich and productive for my wife and I running our businesses, for our gymnastics daughters and their teams, and for our families at Deutsch’s Gym, and here at DCS Netlink.  

Smile On and Trike On!

Monday, February 5, 2018

Important! Scam of the Week: Wave of Payroll Direct Deposit Phishing Attacks

Scam of the Week: Wave of Payroll Direct Deposit Phishing Attacks
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CyberheistNews Vol 8 #06   |   Feb. 5th., 2018

Scam of the Week: Wave of Payroll Direct Deposit Phishing Attacks 

Lexology had an excellent post from Ogletree Deakins by Rebecca J. Bennett and Danielle Vanderzanden, related to a crafty new phishing scam they warned about and that you should be aware of, because it has bad guys in real-time behind it, reinforcing the scam with quick answers via email.

These scams are affecting employers nationwide without regard to their payroll portals or payroll service providers:

"Employers beware: Companies are experiencing a wave of phishing scams that target employee paychecks. Here is the scenario:

  • An employee receives from a company email account e-mail that mimics a familiar and trusted company service or resource, such as an e-signature request or a request to complete a survey.
  • The e-mail asks the employee to click a link, access a website, or answer a few questions.
  • Then it directs the employee to “confirm” his or her identity by providing his or her complete log-in credentials. Skeptical employees who question the request via reply e-mail receive a prompt response purporting to verify that the employee should complete the steps contained in the link.
  • The threat actors then use the employee’s log-in credentials to access payroll portals, reroute direct deposits to other accounts, and wreak other havoc upon the employer’s network.
In some versions of the scam, hackers access employee e-mails to request a password change from the employer’s payroll service and then use the new log-in credentials to change direct deposit instructions."

Bennett and Vanderzanden have the following recommendations:

"The threat actors are doing substantial due diligence on the social engineering side of things, and these e-mails look real. In many circumstances, they are effectively spoofing the sender’s account, and employers are learning of the scam when employees begin reporting that they did not receive their direct deposits. By then, the damage has been done.

In addition to diverting funds, the scam creates a data breach for the employer and triggers notification obligations. Failure to take prompt action may result in penalties and liability to unsuspecting employers.

Employers may want to immediately take the following precautions to avoid security breaches as a result of these phishing scams:

  • Alert your workforce to this scam.
  • Direct employees to forward any suspicious requests to the information technology or human resources departments, rather than replying to the e-mail.
  • Instruct employees to refrain from supplying log-in credentials or personally identifying information in response to any e-mail.
  • Ensure that log-in credentials used for payroll purposes differ from those used for other purposes, such as employee surveys.
  • Enforce (or, where necessary, establish) multifactor authentication requirements.
  • Review and update the physical, technical and personnel-related measures taken to protect your sensitive information and data."
This is a link to the original article:

I suggest you send the following to your employees, friends, and family. You're welcome to copy, paste, and/or edit: 

There is a new Direct Deposit phishing attack you need to watch out for. It's a sophisticated scam that starts with an official-looking email that asks you to click a link and access a website. Next, they ask you to confirm the data with your real username and password. Last, they use your info to access payroll portals, and reroute your direct deposit amounts to bank accounts owned by the bad guys. The lesson here is to never give anyone your credentials in response to an email... Think Before You Click!
End of KnowBe4 newsletter clip.

Stay alert!  Stay Vigilant!

Best Regards,

Sunday, December 3, 2017

Cyber Security and the Risks & Challenges in Manufacturing Today!

Learn what you really need to know to keep you, your family, and your companysafe in the Internet connected world today!

Find out what the greatest challenge to cyber security in the manufacturing sector is. You will be surprised to find out it is not the entity you think it is!

Finally, learn how as an effective leader for your company, you can be even more effective and efficient by providing your company the right kind of security strategy both inside and outside (on the Internet) your network.

Listen to our podcast:

Cyber Security and the Risks & Challenges in Manufacturing Today!

We hear about leadership quite often, and even how important leadership is in all facets of our lives.  During this episode of The Ararat Connection, we are joined by our Guest Andrea Olson.  Andrea is the author of “No Disruptions: The New Future for Mid-Market Manufacturing.”

In October, Dane and Andrea explored the definition of real leadership as well as why leaders need to lead by example with Character First to be an effective leader in shaping their personal, family and corporate lives.  Today, we will be taking that a step further and discussing what it takes for leaders to keep themselves, their families, their teams, and company cultures more secure in this totally digitally connected world we live in now.  We will delve into network and internet security best practices as well as things you need to have in place to detect and prevent breaches and security compromises from happening in the first place.

"Hello...and Welcome!  I am Dane DEUTSCH your host....coming to you with another episode of The Ararat Connection.  This is going to be another great show today.  There is nothing more important these days than Character and more specifically Character driven Leadership.  That was the topic of our Radio Show in October of this year.  However, another topic of almost equal relevance and importance is the topic of getting secure and staying secure in this digitally connected world we live in today.

That is the topic of today’s podcast:  
Cyber Security and the Risks & Challenges in Manufacturing Today!

Today we have Andrea Olson as a guest.

Andrea is the author of a book titled, "No Disruptions: The New Future For Mid-Market Manufacturing.”

Andrea Olson is inspiring and educating industrial business leaders on how to transform their outlook and approach to Marketing, Technology and Communications to operate more efficiently and increase profitability.

Andrea's 19-year, field-tested background provides unique, applicable approaches to creating leaner, more effective, technology-driven, customer-facing operations. A 4-time ADDY® award-winner, she began her career at a tech startup, and led the strategic marketing efforts at two global industrial manufacturers.

Andrea is the CEO of Prag'madik, an Operational Strategy Consultancy, and also the Director of the Midwest Manufacturing Business Coalition, a non-profit organization dedicated to the advancement of mid-market manufacturing in the US.

Andrea's most recent book, "No Disruptions", provides manufacturing leaders an easy, educational read on how to increase revenue generation through marketing, branding, and effective technology implementation.

In addition to writing, consulting and coaching, Andrea speaks to leaders and industry organizations around the world on operational strategies to discover new sources of revenues and savings.
Welcome Andrea!

First of all, can you tell us a little more about your book and what you were sharing with your

readers about security, specifically Internet or Cyber Security for the manufacturing sector or

vertical marketplace?

So,during our show today, we are going to do three things:  
1. Define Cyberspace (Network/Internet) and the Human Factor in terms of Cyberspace and Network security,

2.   Let our audience know 3 key takeaways that they can implement immediately after listening to our show today that will help them minimize the Human Factor and Immediately improve their security posture in the cyberspace world which today is called the Internet of Things?

3.  Learn about National Institute of Standards and Technology (NIST) and why NIST Security Framework can help you know what you need to do to get compliant with the government for contracting purposes.  However, even if you are not involved in government contracting, as cyber security becomes more important and proof of “good faith effort” required by every company to prove they have a security program, the NIST framework will assist you.

FIRST:  October was cyber security awareness month.  However, every month, and even more….every day, needs to be dedicated to cyber security awareness.  Vigilance is key nowadays.  Think about this….whenever you are connected to the Internet, everyone on the Internet is potentially connected to you.  That is mind-boggling and Amazing at the same time!

So, let’s start with the the weakest security link….the Human Factor.  What, do you the listener, think is the greatest threat to our security in networks and on the Internet?  

Hint:  It is not the Bad Gu

If you said anything other than the Human Factor you would be wrong.  The Human Factor is the greatest threat!  You and Me...that is correct...we are the weakest link in the security chain!

The Human Factor is what I call the fallibility of being human.  We make mistakes, we are human!  We get jealous, we get emotional, we get forgetful, we get lazy, we are just Human.  These human traits are really the greatest threat because, sometimes unknowingly, we let the bad guys into our lives, our networks, our emails, etc.  

I call this Human Factor...The Houdini Concept….the great magician, Harry Houdini, believed there was no lock made that could not be broken into or out of.  That is the same concept applied to the security realm.  If it was built by mankind ( and the Internet and networks certainly were and are), then it can be broken and/or broken into by mankind (meaning the bad guys)

SECOND:  So, we have defined Cyber and Internet Security, and we have a solid understanding of the Human Factor, being the greatest threat to our security...let’s dive in and help our audience learn 3 Keys to staying safe and secure in cyberspace today.

1. First….make sure you have a policy that everyone in your company should have security awareness training ( then test each person with random “harmless, but life-like” phishing campaigns (i.e.- companies like PhishingBox, PhishMe, KnowBe4, etc.) against your users in your company’s network.  This should include a daily service which provides real-time “Dark Web” scans and alerting.

So, have you heard of the Dark Web, Andrea?  Did you know that you can get a Dark Web scan done on you personally?  Right now on television, Experian is offering a FREE Dark Web Scan for people personally.  

Companies can have Dark Web Scans done for them as well.
We provide Dark Web Scans for companies like Manufacturers.  Guess what we find more times than not?  

Emails compromised…
Credit Cards compromised…
Associations that you may not want others to know you were involved in (i.e.-Ashley Madison)
And the list goes on and on!
So, what is so important about getting a Dark Web Scan done for your company’s domain?  Everything!  Think about Dropbox, or Linkedin...both were compromised.  Any of us who had accounts in Dropbox and/or Linkedin, most likely also had our passwords and usernames compromised.  Then the bad guys can try to use those same usernames and password elsewhere..and more often than not, they are successful.

So, by staying vigilant and knowing when someone else has been compromised, we can do a better job of protecting ourselves and our companies.

Let’s take a look Andrea.  Here we are looking at the actual email addresses and passwords that one manufacturer has been exposed underground on the Dark Web.  Scary, huh?

More importantly, the bad guys never you really need to have a service that monitors the Dark let you know when a potential area of risk or vulnerability exists so you can counter that and protect your company before anything happens.

2.  Second….make sure you have a company policy that enforces strong password habits and includeswhat we call 2 Factor Authenticaion of 2 Step Verification for the company email and applications whenever possible.  Minimally each user needs to have text verification for access to email or applications.  Companies can use third party programs that are Secure, FREE and easy to train and implement to make sure users have secure passwords that have 2FA or 2SV.

Due to the Human Factor, company users violate this policy all the time because of convenience, and speed.  But, you can easily enforce secure passwords and 2FA with very minimal cost.  Mostly leaders in our manufacturing plants just simply need to make this a priority.

Andrea, you talk a lot about Cyber Technology in Chapter 4 in your book...and how that relates to the Fear of Change….can you help our listeners understand what that means to them personally and for their companies?
Andrea Speaks....

3.  Third….get an automated monthly service that updates and patches all computers, browsers, mobile devices, and can monitor them for health, breaches, etc.  This is what we call our Managed Services, but we also have Managed Security Services as well.

Part of our Managed Information Security Services entails actually helping companies have a place to store their logs and evaluate them for breaches, etc.  I train companies throughout the United States on Firewall to setup, operate and maintain firewalls...WatchGuard to be specific.  

Guess what?  9 out of 10 companies that come to train with me have no logs turned on and therefore, they could not actually know who was in their network or if they had any breach.  The average amount of time it takes a company to learn they have had someone in their network is 240 days….that is a LONNNNNNNGGGG Time!  Much like the Target breach.

Later in Chapter 7 you talk about Cyber Attacks…
Andrea speaks....

THIRD: You the listener might ask, "Cyber and Security are such huge topics….where do I start, what do I do next?"  That is where NIST can help!

The National Institute of Standards and Technology (NIST) and their Security Framework can help you know what you need to do to get secure and stay secure as well as how to be compliant with the government’s security requirements for contracting purposes.  However, even if you are not involved in government contracting, as cyber security becomes more important and proof of “good faith effort” required by every company to prove they have a security program, the NIST framework will assist you too.

So, we are coming to a close on this episode of The Ararat Connection where we focused on Cyber/Internet & Network security.  Let me remind you that you don’t want to be the weakest link in the security chain.  Your future, your reputation, and your people depend on you!  Get secure and Stay Secure!

If you would like to learn more, you can contact Andrea to access information on her book, workshops, keynote speeches or consulting.  You can connect with her on the Internet  and find out more information at and

If this podcast has peaked your interest cyber and network security, you can learn more at or you can simply call me at 877-327-6385.  We are your IT & Security partner to help you get secure and stay secure in cyberspace.

And remember, Don’t you be the weakest link!…..This has been Dane Deutsch and Andrea Olson at the Ararat Connection.

Until our next journey on the Ararat Connection, this is Dane Deutsch, your host… and remember... “Keep leading with character first!”  Trike On and Smile On!

Tuesday, August 22, 2017

Adults are just BIG Kids, and as a BIG Kid I love HUGS!

Adults are just BIG Kids, and as a BIG Kid I love HUGS!

We own a professional gymnastics training center (, and our teams practice multiple times per week.  Most of the time, we are always training the Technical Skills.  That is what we do.  We teach and coach the kids to learn "tricks" and perform routines for competitions.s

We also focus on training and coaching the same athletes on their People Skills.  We even go further and focus on helping the athletes develop their Character Skills.  That's right!  You read that right...."develop your Character Skills."

Did you know that you can develop character skills?  We all can benefit by making character building skills a cornerstone of our life goals.

Our primary goal though is to coach our athletes so they can strike the right balance in living life, mirroring what I strive to live by and wrote about in my book The Tricycle Effect.

One of the things I learned over the years is that as adults, we are simply just Big "grown up" Kids.  

We are still the same person, in our character at least, today that we were when we were 3 to 5 years old. 

Yes...we may cover up our inadequacies and weaknesses better than when we were younger, and we may be better at hiding the things we fear too.  However, we generally have the same feelings and emotional needs as an adult that we did when we were younger, though we most likely would not admit that to anyone, including ourselves.

With all that said, I have to admit that I loved riding tricycles when I was young and I should never have quit!  Do you want to know why?

Because the kids in our gym still naturally ride their tricycles in life and I realize now how fun that really was and that I have somehow forgotten how to "Trike" in a kid again.

Most likely I forgot, because through the hard knocks of life somehow, I got rusty and got worried about whether I could or should "Trike" through life anymore or not.  Maybe through the fears and tensions of life, I did not feel I could have fun anymore.

After all, I am an adult now you know!

To illustrate this point, I want to share a quick story with you.  Sound good?

I walked into the gym this week, as I always do and started to get ready for team practice.  I reached over to turn on the music and suddenly realized that one of my athletes (we call them gym daughters), was wrapping her arms around one of my legs and giving me a Big HUG!  

I looked down to see one of our newest and youngest gym daughters hugging me.  She wasn't tall enough to reach around my waist...she is only 7 years old I think and very short.  

But, it wasn't a quick hug and was a "bear" hug with all her heart and she did not let go!  I smiled down at her as she looked up at me.  Then without hesitation, she said, "How are you doing Dane?"  

Oh my gosh!  How did she know I had a tough day...a really rough day of the worst days I have had in a long time.  Her hug was just what I needed.  

Noone told her to come over and give me a hug and find out how I was doing.  Noone told her she could or could not hug me.  As it turns out, she left her class group and came across from the other side of the gym.  She just did what was natural for her.  She just "triked" over to me and gave me a hug and asked how I was doing.  Isn't that so innocent and so genuine and came straight from her little heart.

She had no fears that I might not like the hug or even might reject her.  She just did what came naturally from her heart I think. She simply "Triked" right over to me to give me a hug and let me know she cared about me.  What?  Isn't it supposed to be the other way around?  I am the coach after all!  I am so glad that this little gymnast knows how to ride her trike in life...and I hope she never forgets how to Trike either.  Life is so much more rich and fun when we never stop "Trikin'."

Even though she is fairly new to the gym family, she already knows how to Trike in life. How great is that?!

No matter what else happened earlier in the day to me, all those emotions and feelings melted away, and once again, one of my gym daughters reminded that life can be just that simple and sweet!

The sweetest things in life happen most of the time in an unplanned way.  We just need to Trike naturally like a kid again.

So, I decided a while back to learn how to "Trike" again.  My gym kids and gym daughters need me to learn how to Trike again, and frankly, I want to learn how to "Trike" again, because it is more meaningful in life and it is so much more fun Trikin' in life that just passing through.

How about you?  Do you remember how to Trike?  Why not start Trikin' again even though you are an adult?  Let me encourage you to get Trikin'.

Want to learn more, and find out how you too can Trike in Life?  Visit and search for The Tricycle Effect to find out more and learn about how you too can develop your character skills to Trike again like the kid you once were.  

Trust me, life will become so much richer when we can let that Big Kid in us out again to play and Trike!  Smile On!